Schedule your appointment. Covid-19 Tests
Effective January 26, the Centers for Disease Control and Prevention (CDC) will require all air passengers entering the United States (including U.S. citizens and Legal Permanent Residents) to present a negative COVID-19 test, taken within three calendar days of departure, or proof of recovery from the virus within the last 90 days. Airlines must confirm the negative test result or proof of recent recovery for all passengers prior to boarding. Airlines must deny boarding of passengers who do not provide documentation of a negative test or recovery.
The use of the website www.cancun-airport.net (Transportes Turisticos Feraltar S.A de C.V.), and any service linked directly to any of its web pages, contents, or services within is expressly conditioned to the acceptance of the following Terms and Conditions, by the use of the before mentioned content and services means your agreement with them. Transportes Turísticos Feraltar S.A. de C.V. reserves the right to add, delete, or modify the following Terms and Conditions at any moment; and all addition, suppression, or modification to the Terms and Conditions will be effective upon their publication in The Website: www.cancunairport-transportation.com
In order to use the Website, according to the present Terms and Conditions, Transportes Turísticos Feraltar S.A. de C.V. will provide you a limited, non-transferable and revocable license to perform legitimate bookings and purchases of our services; this license cannot be used for any other purpose, you must forbear from any speculative, false or fraudulent booking a/o purchase. This Website and its content: texts, paragraphs, sentences, specific combinations of words, letters, or phonetic elements, graphics, buttons, icons, brand icons, logos, graphic design, photographs, commercial adds, patents, commercial methods, specific combinations of colors and shapes, editorial content, printed formats, search engines, digital downloadable data, data compilation, source codes, and software are exclusive property of Transportes Turísticos Feraltar S.A. de C.V. has the proper Licenses and Authorization to use them; therefore, you cannot copy, reproduce, re-post, upload, modify, transmit, distribute or, by any means, alter or modify such contents, excepting in any of the following circumstances:
The rates published in the Website are valid only on the quoting day and are subject to change without notice. The rates displayed are guaranteed at the moment of total payment reception. All bookings/reservations are subject to availability. The booking/reservation is considered as completed when you are given a confirmation code/number and the corresponding charge has been applied.
When booking online or through our telephonic customer service, you authorize the use of the credit card number that you provide in order to pay; this action explicitly confirms your knowledge and acceptance of our booking/reservation, payment, waiver and cancellation policies. All the changes in a reservation are subject to availability and rates re-quote.
It is mandatory that you print your booking/reservation coupon and present it upon the given moment in order to obtain the services booked/reserved. The current policies also apply in the cancellation of bookings/reservations made in fixed payments plans.
We accept Visa, MasterCard, American Express and PayPal as payment methods. If you prefer to make a bank transfer, contact our phone Customer Service, available the 24 hours, the 365 days of the year.
The amount corresponding to the total price of your booking/reservation will be charged immediately to the credit card that you provide. All the rates published in Mexican pesos (MXN) will be charged in Mexican pesos, and all our rates published in US Dollars (USD) will be charged in US Dollars.
Transportes Turísticos Feraltar S.A. de C.V. is a tour services provider and travel agency (tour operator), that when providing its services, observes and obliges itself strictly to all the legal regulations established by the Ley General de Turismo, Ley Federal de Proteccion al Consumidor, and any and all applicable laws and regulations. Transportes Turísticos Feraltar S.A. de C.V. provides its services as an intermediary agent between the customer and the provider of the goods and services published in the Website. Transportes Turísticos Feraltar S.A. de C.V. sets commercial negotiation within its own quality and service standards, such as, but not limited to, hosting, ground transportation, air transportation; choosing from among all the providers only those considered as qualified and deemed as the most prestigious in the market.
By this means you, as a customer, authorize Transportes Turísticos Feraltar S.A. de C.V. to act as an intermediary in the booking/reservation of the different selected services, to conform your touristic package.
The mercantile mediation is performed by Transportes Turísticos Feraltar S.A. de C.V., from its operation center located in Cancun, Quintana Roo, Mexico, using its technological platform, whether the purchase was made through the website, the hospitality desks, telephonic customer service or any other media and or technology.
Transportes Turísticos Feraltar S.A. de C.V. declares that:
Transportes Turísticos Feraltar S.A. de C.V. will not be liable for any claim, cost or expense that results from personal injuries or injuries to third parties, accidents or death, loss or damage of personal property, lack of fun, anger, disappointment, anguish or annoyance (physical or mental) that result from any of the following:
Transportes Turísticos Feraltar S.A. de C.V. will not be liable, and the Customer releases Transportes Turísticos Feraltar S.A. de C.V. from any liability, arising from any claim, cost, expenditure or loss that may happen, including any personal injury, or injury to any third-parties, accidents, demise, damage to any personal property, loss of fun, anger, disappointment, anguish or annoyance (physical or mental) that result from any of the following:
The Website may have links to websites operated by third-parties, other than Transportes Turísticos Feraltar S.A. de C.V. Such links are within the Website as a reference only. Transportes Turísticos Feraltar S.A. de C.V. has no control upon any of those websites and is not liable of any contents, privacy, and practices therein. It is the Customer's responsibility to take all the measures, when following those links and downloading any software (from the Website or any other website), to ensure that such websites a/o downloads are free of any malware, or any software virus, worm, Trojan, script flaws and any other destructive or harmful elements.
The fact that links to other websites are included in the Website does not mean that Transportes Turísticos Feraltar S.A. de C.V. sponsors any content or material in such websites or has any kind of association with the operators a/o companies of such websites.
The Website includes links to several social media web pages, among which, in Facebook as Transportes Turísticos Feraltar S.A. de C.V, Twitter as @CancunAirport. All those accounts are managed by Transportes Turísticos Feraltar S.A. de C.V. The customer acknowledges that those pages have an informative and social marketing nature.
Transportes Turísticos Feraltar S.A. de C.V. will not be liable for the content, information, publication, posting, commenting, for the visual contents such as photographs, videos, hash tags by or of third-parties, or any other content out of the direct management scope of Transportes Turísticos Feraltar S.A. de C.V.; nor for the content shared by the customer or any third-party in such social media web pages out of the control of Transportes Turísticos Feraltar S.A. de C.V.. The customer is liable and responsible of the use that he/she makes of such web pages and releases Transportes Turísticos Feraltar S.A. de C.V. from all liability, including that arising from any misuse or ill-fated use that he/she could perform within them or by the publications, postings, information, commentaries, material of any kind that could be considered as offensive, insidious, erroneous, pornographic, or that could incite violence, rebellion, strikes or any activity forbidden by any law and the good manners
The customer accepts and acknowledges his/her total obligation and responsibility to provide true and accurate information regarding ages, gender, names (first and last name), about him/herself, as about all the other customers a/o users accompanying him/her or that commission him to use the Website on their behalf, as well as the data and full information for the development of schedules and the booking of ground and marine services (hotels, tours, car rental, restaurants, cruises, etc.) releasing Transportes Turísticos Feraltar S.A. de C.V. from any liability and responsibility regarding any inaccuracy in the data, or any mistake in the information the customer provides for the emission or purchase of tickets, such as age, gender, names, last names, dates, payment methods, routes, schedules, classes, categories, special conditions, etc. In conformity with the cancellation clauses expressed in the present Terms and Conditions.
Any request for cancellation must be informed in writing by e-mail ([email protected]) to your assigned Travel Agent, mentioning your reservation number.
Reimbursement will apply in the following cases:
Reimbursement will NOT apply in the following cases:
1. In the case of no-show; the customer not presenting him/herself on the date and schedule arranged for the service.